2022 Lowe's Reviews: Appliance Repair (2023)


28 Reviews

  • Broad range of home servicesandhome improvement projects
  • Network of experienced, licensed and insured,contractors
  • 2,200 storesin the U.S., Canada, and Mexico
  • Installs and services all brands and equipment models
  • Flexible financing for home services
  • Minimum one-year warranty on labor


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ConsumersAdvocate.orgRating: 4.4 / 5 (Excellent)

146 Customer Comments & Reviews - see all comments

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Lowe's is an U.S.-based hardware and home-improvement company with over 2,300 stores worldwide. Founded in 1946, Lowe's has grown to be the second largest home improvement retailer in the world and in the United States, offering products and services for residential and commercial customers, and for DIY enthusiasts.

2022 Lowe's Reviews: Appliance Repair (3)

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How is Lowe's rated?



Appliance Repair Services

(Video) The Lowe's Appliance SCAM You Need To Know About | THE HANDYMAN |


Customer Service


Additional Services


Location and Reach

Overall Rating: 4.4 / 5 (Excellent)

With 72 years under its belt, Lowe's has provided an array of home improvement products through the years, including major and minor home appliances, hardware, electrical, plumbing, paint and building supplies. The company only offers repairs and services to store-bought appliances, but with over 10 brands supported and an ample list of premium protection plan benefits, customers can confide in Lowe's ability to offer the services they need.

Lowe's Appliance Repair Services

Appliance Repair Services - 5 / 5

Lowe's offers appliance repair services through the manufacturer's warranty and through their appliance protection plan. If the problem is covered by either of these, the appliance will be repaired by a certified technician at no cost. However, if it is not covered, repairs may be offered by the technician at the customer's expense. The protection plan promises basic benefits, such as functional part and labor coverage, normal wear and tear repair, and reinstallation coverage, among others. Unfortunately, the plan's terms and conditions mention that they do not cover accidental damage or abuse, routine maintenance and consumables, and cosmetic damage, unless specified. Here at ConsumersAdvocate we recommend customers to read the terms and conditions thoroughly to inform themselves on Lowe's protection plan features and restrictions. Lowe's also offers a replacement plan, but is only eligible for products that retail for less than $300, after all discounts have been applied. This excludes major appliances and water heaters.

Appliances Included

Water Heater
Appliance Replacement if Unable to Repair


Hauling/Recycling of Old Model


Repair Appliance Not Bought in Store


Technician Call Out-Fee

Free unless the repair is not covered by the manufacturer's warranty or Lowe's Protection Plan

Brands Repaired

Whirlpool, Samsung, LG, Frigidaire, Bosch, GE, Electrolux, KitchenAid, Maytag, Fisher & Paykel, Haier, AGA Marvel

Lowe's Additional Services

(Video) Appliances Made to BREAK! What Should You Buy Built to LAST?

Additional Services - 4.5 / 5

Lowe's does not offer home improvement or home maintenance features unless covered by their appliance protection plan. However, they offer technician-certified installations for their appliances, and their protection plan offers various premium benefits, such as a 30% payback reward benefit in case you end up not using your plan for repair issues, and a 50% reimbursement on preventative maintenance items, such as water and air filters.

Lowe's Customer Service and Reputation

Customer Service/Reputation - 4 / 5

Lowe's is not BBB accredited, but it has an A+ on their website. As it's common with long-standing companies, Lowe's has a low score on review sites like Trustpilot. Lowes does not mention a satisfaction guarantee on their repair services, but it typically offers a 30 day return policy on appliance purchases, and free functioning parts and labor coverage on appliances as long as the problem is covered by the manufacturer's warranty or their protection program.

Year Founded


BBB Rating


Number of BBB Positive Reviews
Number of BBB Negative Reviews
Trustpilot Rating

1.8 out of 10

Date Collected


Customer Service Hours

Monday-Saturday: 8:00 a.m.-10:00 p.m. Sunday: 8:00 a.m.-9:00 p.m.

Contact Method




Licensed Technicians


Schedule Appointments Online


Protection Plan/Warranty


Company Profile

Full Name

Lowe's Appliance Repair

Company Website

1000 Lowe's Boulevard, Mooresville, NC, 28117

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146 Customer Comments & Reviews

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I have an extended warranty and Lowes sent out Astro Appliance , Inc. on some issues regarding my washing machine. The technician, although very pleasant, did not speak English (he had only been in the states for 6 months from a Eastern European country) so it was very hard to communicate what I had been experiencing. I have had the machine for 4.5 years and know it's features, sounds & functions. Although he couldn't get the lock function to work and the "sensing" phase took a ridiculous amount of time, he could find nothing wrong. I will be asking for someone else to come out. Also, they did not set an appointment, instead just called and said they'd be there in 20 minutes. Luckily I... Read More


Kathy B


If I could give a negative star it would be for negative 5. I am not sure who would give this plan anything more than 1 star. I called around the 13th of September regarding my refrigerator and was told they could get here on 10/6. I then asked for that to be escalated due to our inability to use the refrigerator and was informed I would hear back within 2 to 3 business days. when I did not hear I called back and was informed that the person I originally spoke to did not make the appointment escalate it and I would now have to wait until 10/10 before anyone would arrive. FYI escalating means nothing to them as they did not arrive until 10/11. They deemed the refrigerator unrepairable and I... Read More


Robert M


I made a claim with Lowe's Service Advantage around 8/17 expecting to have a technician come out in a few days to fix my broken dishwasher. In fact, Lowe's Service Advantage scheduled the appointment for 8/22 or 8/23. But then JDS Appliance Repair texted me at 4:50 on Friday 8/19 to say that they needed to reschedule the appointment because they needed to order a part. I'm not sure how they knew what part to order since they hadn't looked at the dishwasher yet. I tried repeatedly to get an appointment on the books so we could know what to expect and have a target but they said they could not book an appointment until the part came in. After repeatedly checking in on the status of the part,... Read More



I bought a Lowes Protection Plan with my washer/dryer. While under this plan my dryer would not heat; the first guy came; “fixed it with a fuse” and left. Did a load of laundry; would not dry the clothes although the dryer got hot. Called again; second company could not duplicate the issue and said if we get video proof it will help shorten the visit because will “verify”. Long story short - we did get video proof; submitted a 3rd claim - they “fixed” it - said 1st tech put belt back in backwards. Tried a load of laundry now; would not get hot; would not dry on normal cycle; tried again -still would not dry. Tried on Time of 100 minutes; got hot and dried. Called in for 4th claim to... Read More

I bought a Whirpool fridge from Lowes in October 2019. Since that time the icemaker has broken down four times. When I called about the 3rd breakdown I was told that if the icemaker broke a 4th time, Lowes would by the refridgerator back at full price. When I called the 4th time I was told a repairman would have to come out again. The repairman ordered a new electronic panel. When he replaced that panel, icemaker still did not work. The repairman called his supervisior to say that the unit could not be repaired. The supervisor was totally rude (I tride to explain the situation) and said that the repairman would have to find the source of the problem. Turns out a wire that goes from... Read More





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I’m a senior being taken advantage of. 7-20-22, after NUMEROUS phone calls, chat, & visit to store (where they told me to go), STILL unable to schedule repair for my ice maker. This was a 6 hour ordeal. Next day I SOMEHOW got a hold of a person who scheduled an appointment with an appliance company for following week. Called appliance co., & appointment was never scheduled. They were nice enough to help me, & sent a repair person a few days later. The guy said he ordered the new ice maker & it would be sent to house in several days, the call them back to have it installed. A week later, no ice maker. Called appliance co, they’re waiting on an authorization # from Lowes so they can order... Read More



Our LG refrigerator went out on June 20, 2022. I called Lowes extended warranty service center on the 21st. They scheduled a technician from A&E Factory Services to come out on July 12th from 8-5. The technician came out, diagnosed the problem, ordered parts and rescheduled to come back out on 3 August to repair the refrigerator. Technician came to repair refrigerator on 8/3/2022. He had ordered the control board and a new compressor. While here he replaced the control board but not the compressor. About an hour after he left, the refrigerator started making noises, like a grinding and rattling. Finally it made some loud clunking sounds and then went quiet. The refrigerator does not work... Read More


Robert N


My Microwave has been broke now for a month. Its about 14 months old. I purchased an extended warranteefrom Lowes . I filed a claim and they sent , so far two companies to fix . still not working. They promised they would send a third company July 5th at 8 am to fix it. It was a no show!!!! Now I can't even get anyone on the phone. Horrible!!!!


Susan D


My rating is a big fat zero! The companies lowes contracts with are awful. 3 appts to have my dishwasher fixed and no one ever shows up. lowes solution is to Reschedule……with the same providers that didn’t show up the first time! What a waste of money for the protection plan……never, ever again. Still trying to get this fixed. Ugh!!!!

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Top Rated

28 Reviews

  • Broad range of home servicesandhome improvement projects
  • Network of experienced, licensed and insured,contractors
  • 2,200 storesin the U.S., Canada, and Mexico
  • Installs and services all brands and equipment models
  • Flexible financing for home services
  • Minimum one-year warranty on labor


VISIT SITE2022 Lowe's Reviews: Appliance Repair (5)

Related to Appliance Repair

Top Articles
  • Appliance Care 101: Types of Appliance Warranties
  • Early Warning Signs Your Home Appliances are About to Fail
  • Appliances: When to Repair and When to Replace
(Video) Lowes Extended Warranty? Buyer Beware!


Will Lowes discount a damaged appliance? ›

Negotiate for a better price on damaged Lowe's appliances and save 10 – 20%. If you're walking by a display model that's got a few scratches or dents, track down a store manager and see if they'd be willing to accept a lower price.

Is Lowes a reputable company? ›

Overview. Lowe's has a consumer rating of 2.85 stars from 1,356 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Lowe's most frequently mention customer service, home depot and next day problems. Lowe's ranks 33rd among Do It Yourself sites.

Does Lowes honor manufacturer's warranty? ›

Defective Items. Please call Lowe's Service Advantage hotline toll-free at 1-888-77-LOWES (56937) to set up a factory-certified service appointment in your home or for general assistance. If the repair is covered by the manufacturer's warranty, it will be repaired at no cost to you.

How long does Lowe's Protection Plan last? ›

Protection Plan Coverage Period

Your Lowe's Protection Plan coverage starts the day you receive your product and lasts up to five years.

Should I accept damaged appliance? ›

Reject delivery of an appliance that arrives with scratches, dents, and other damage. If the problem is limited to cosmetic damage, and you need a working appliance while you await a defect-free replacement, call the store manager and ask if you can keep the damaged unit while you wait.

Do you tip Lowes appliance delivery? ›

Although they usually don't state it on their websites, many big-box stores like Lowe's, Home Depot and Best Buy prohibit employees from accepting tips, even if they are delivering a 50-inch television, so best not to offer.

Which company is better Home Depot or Lowe's? ›

Home Depot and Lowe's averaged about the same with reviewers in terms of store atmosphere, with Home Depot reviews tending to be slightly better. However, Lowe's does have the competitive advantage of larger stores (but the garden centers for plants at Lowe's vs. Home Depot are generally equal).

Is Home Depot doing better than Lowes? ›

For example, over the past 12 months, Home Depot's gross margin (33.7% versus 33.1%) and profit margin (10.8% versus 8.6%) were both higher than Lowe's.

What brand is pulling out of Lowes? ›

Yeti says it is looking to focus on other ways to sell its products. According to the CEO, Yeti's direct channel sales have expanded to 60 percent of its sales from just 50 percent when it first partnered with Lowe's, largely as a result of its own retail store expansion and accelerated e-commerce growth.

What voids an appliance warranty? ›

The warranty period has expired. The defect or part is not covered. The product failure is due to misuse or lack of proper maintenance. You have made significant alterations to the product, affecting its performance.

Can I return something to Lowes after 2 years? ›

Items purchased online at Lowes.com are subject to the same 90-day return policy. Therefore, you'll be required to mail unwanted or defective items back to Lowe's within 90 days from the purchase date. To make online returns easier, Lowe's includes a prepaid return shipping label with the original packaging.

What voids a manufacturer's warranty? ›

Environmental damage: If your vehicle was damaged in a fire, flood, hailstorm, earthquake or any other environmental disaster, the automaker will not honor your warranty. Altered odometer: If your car's odometer has been disconnected, tampered with or replaced, the dealership cannot determine the exact mileage.

What types of coverage are excluded from a Lowes protection plan? ›

What types of coverage are excluded from a Lowe's Protection Plan? Lowe's Protection Plans don't cover accidental damage, abuse, routine maintenance, consumables or cosmetic damage unless otherwise specified.

What does Lowes consider a major appliance? ›

Q: What are the four major kitchen appliances? A: The most important appliances you're likely to find in every kitchen include the refrigerator, range, dishwasher and microwave.

Does lifetime warranty mean free? ›

Lifetime – A lifetime warranty is a warranty against defects in materials and workmanship that has no time limit to make a claim. It is a hassle-free experience, free from any “fine print” that puts the onus on the buyer for something out of their control.

How much discount do you get for damaged appliances? ›

Price Negotiation

Mark-up on appliances is typically low; you can expect a price tag on damaged goods to be about 25 percent lower than retail. Point out any damage that will be visible after installation and you should be able to get them down to around 50 percent off retail.

What is considered a damaged good? ›

1. : products that are broken, cracked, scratched, etc. 2. informal : a person who is considered to be no longer desirable or valuable because of something that has happened : a person whose reputation is damaged.

Do you tip people dropping off appliances? ›

Consider tipping $10 - $20 for appliance deliveries. If the delivery driver is permitted to accept a tip and service was favorable or they had to go above and beyond (i.e. carry a washing machine down a flight of stairs), a tip is appreciated.

Will Lowes waive the delivery fee? ›

Almost any order you make through Lowe's home delivery will come with a $79 fee. However, this fee is waived on all appliances that cost more than $400.

Are you supposed to tip Lowes installers? ›

Although they usually don't state it on their websites, many big-box stores like Lowe's, Home Depot and Best Buy prohibit employees from accepting tips, even if they are delivering a 50-inch television, so best not to offer.

How can I avoid Lowes delivery fee? ›

To qualify for free standard shipping, your order must total $45 or more before any taxes, fees or shipping charges are added. Free shipping won't apply if eligible items are canceled, resulting in an order total of less than $45.

Who is Lowe's biggest competitor? ›

As the world's first and second-largest home improvement retailers, Home Depot and Lowe's share many similarities. They compete for a shared customer base across the U.S. and Canada.

Is Lowes or Walmart better? ›

Lowe's Home Improvement is most highly rated for Compensation and benefits and Walmart is most highly rated for Compensation and benefits.
Overall Rating.
Overall Rating3.53.4
Work/life balance3.33.3
Compensation and benefits3.43.3
Job security and advancement3.13.2
1 more row

Is Lowes owned by Home Depot? ›

No, Home Depot and Lowe's aren't owned by one company. They are both publicly owned by different entities. Neither Lowe's nor Home Depot own each other. Their shares are publicly available on the stock market and anyone who wishes to buy stock in either can do it.

Will Lowes beat Home Depot prices? ›

If you find a current lower price on an identical in-stock item from another local retailer, we'll match the price at time of purchase. Just bring the ad, printout or photo and show an associate so we can validate the price on the competitor's website or ad to complete the price match.

Who pays their employees better Lowes or Home Depot? ›

Lowe's Home Improvement is most highly rated for Compensation and benefits and The Home Depot is most highly rated for Culture. Learn more, read reviews and see open jobs.

Who owns Lowe's hardware? ›

Ellison. Marvin Ellison is chairman, president and chief executive officer of Lowe's Companies Inc., a FORTUNE® 50 home improvement company with more than 2,200 stores and approximately 300,000 associates in the United States and Canada.

Is Lowes being sued? ›

Lowe's Cos. will pay $7.45 million to settle claims by nearly 2,400 hourly managers allegedly denied pay for certain off-the-clock work, North Carolina federal court records show.

Did Walmart buy out Lowes? ›

Walmart doesn't have any affiliations with Lowe's. The two companies are entirely separate, and they don't have any ownership stake in each other. However, both companies are large retailers.

What are some of Lowe's weaknesses? ›

Lowe's is a financially sound firm that has maintained a consistent profit over the years. They fall back when it comes to international market reach and their rather weak customer service. While working on improving these major factors, they should also make effective financial decisions to avoid falling into losses.

What types of service repairs would void the warranty? ›

Top 8 Ways To Void Your Warranty
  • Title Issues. One of the most common warranty-voiding occurrences is a salvage title. ...
  • Warranty-Voiding Modifications. ...
  • Lemon Law Cars. ...
  • Country Restrictions. ...
  • Misuse Of Vehicle. ...
  • Altered Odometer. ...
  • Environmental Damage. ...
  • Use Of Dirty Or Improper Fluids.
14 Oct 2021

Is it worth it to extend appliance warranty? ›

Extended warranties offer peace of mind, customizable coverage, and professional repair. However, some warranties don't cover accidential damage and, therefore, aren't worth the price. Always read the fine print to determine exact coverage, cost, and term length.

Are electrical problems covered under warranty? ›

In most cases, a home warranty will cover the electrical components in your home's electrical system, major appliances, and other major or built-in systems.

How long do you have to return appliances to Lowe's? ›

Refrigerators, washers, dryers, ranges, hoods, dishwashers, some microwaves, etc. must be returned within 30 days of receiving the product. Special Order-configured products may be subject to a 20% restocking fee if returned.

What does Lowes do with returned items? ›

Lowe's packs these up, and sends them over to Direct Liquidation, where we then list Lowe's home improvement returns, from the pallet to the truckload for anyone to purchase. You'll find everything from fixtures and fittings to power and hand tools to home appliances, returned for a variety of reasons.

Does Lowes have a return policy on appliances? ›

If you have a Lowe's Advantage Credit Card, you have 365 days to return most Lowe's items. However, the same exceptions that apply under Lowe's normal return policy also apply to Lowe's credit cardholders (think: appliances, paint, and outdoor tools, which get only 30 days for returns).

What are 5 common acts that void your vehicle's warranty? ›

What can void a car warranty?
  • Off-Road Driving.
  • Racing or Reckless Driving.
  • Overloading.
  • Natural Disasters (flooding, fire, earthquake, etc.)
  • Poor Car Maintenance.
  • Using Improper Fluids.
  • Some Aftermarket Parts or Modifications (see above)
6 Jan 2020

What happens if a manufacturer doesn't honor warranty? ›

Sue in Court

A warranty is a contract. When your warranty company refuses to honor the terms of a warranty, you may have a claim for breach of contract. The amount allowed in small claims varies from state to state, but for most products, you can sue in small claims court.

Do repairs void warranty? ›

No, doing your own maintenance on your vehicle will not void your warranty. However, if the maintenance causes damage to a vehicle component that requires repairs, your warranty is not likely to cover it.

What parts are not covered in warranty? ›

There are some parts in the car which are not covered under the warranty scheme, for the fact that they deteriorate over a period of time due to constant wear and tear. The components such as tyres, suspension parts, etc.

What is not covered by this warranty? ›

Home warranties also typically do not cover things such as: Cosmetic defects, such as scratches or dents to kitchen appliances. Damage from pests. Improper installation, misuse, or neglect.

Can you negotiate with Lowes? ›

2. Don't be afraid to do some haggling. If you notice an item with a damaged box or spot a floor-model version of a product you need, see if a Lowe's employee will work with you on the price. Each associate can negotiate up to 10-20% off certain items if customers make the request, so don't be shy!

What appliances have the most repairs? ›

  • Refrigerator Repair.
  • Dishwasher Repair.
  • Washing Machine.
  • Clothes Dryer Repair.
  • Stove & Oven.
  • Range Hood.
  • Microwave Oven.
  • Appliance Installation.
4 Jan 2022

Is a lifetime warranty worth it? ›

Buying a car that comes with a lifetime powertrain warranty can provide you with the peace of mind that comes with knowing that the most important parts of your car are covered for good. If you can find a car that comes with a lifetime powertrain warranty, that's definitely a plus for that car.

How many years is considered a lifetime warranty? ›

A lifetime warranty can mean the life of the product; once a manufacturer stops making replacement parts, the warranty ends. It can also mean as long as a company is in business, or as long as you are the first owner.

What is covered under 10 year warranty? ›

A 10-year builders warranty covers structural defects to a home's designated load-bearing elements. Builders always stand by the quality of the homes they build. But 80% of structural defects occur because of things outside of the builder's control, such as soil movement.

How much discount do you get from dented appliances? ›

Typically, a scratch and dent discount falls around 15% off of its regular sale price. Again, make sure to do your research on the regular retail price of the refrigerator you're considering to make sure the discount is worth it.

How do you ask for discount on damaged goods? ›

Good to know: If you're trying for a discount on a damaged item, stay positive: "I like this top, but it looks stretched out. I shop here all the time. Is it possible to get a discount?"

Does Home Depot give discounts for damaged items? ›

As long as the product inside is still in good condition, Home Depot will often sell a product with a damaged box at a 10% discount. Next, they reveal that if you're having trouble with customer service, cashiers are authorized to discount your sale by up to $50.

Does Lowes pay for old appliances? ›

No. Lowe's does not have a trade-in program for appliances or any other items.

Is scratch and dent appliances worth it? ›

Ideally, these appliances are perfectly fine. They're fresh off the assembly line, unused, and function as they were designed. The only difference is that their external packaging was damaged at some point. In theory, the only issue with these appliances is slight and merely cosmetic.

What month are appliances cheapest? ›

September and October: The best time to buy most major appliances is during the months of September and October. During these two months, manufacturers unveil their latest models. This means that the previous year's models must be discounted in order to make room for the new models that will hit stores in the winter.

Can dents be fixed on stainless appliances? ›

Heat and Cold

First, try heating the dented area with a heat gun or hair dryer for several minutes. Keep the heat source moving so the surface heats even-ly. Frequently, this alone is enough to remove the dent. If it isn't, immediately apply something very cold to the dent while it's still hot.

How do you negotiate price without offending? ›

Be Reasonable When Negotiating

An ask that low will likely offend them. A good rule of thumb I found somewhere is to start at 50% off for in-person shopping like at a yard sale. But when shopping online via FB marketplace, OfferUp, etc, starting with 65% or higher is a good rule of thumb.

How do you politely ask for a lower price? ›

Initiate bargaining by asking something like, "Is that your best price?" Take a polite, positive approach. Body language and facial expressions play a big part. Look interested, but not so eager they'll feel confident you'll buy regardless. Smile and be friendly, but be prepared to walk away if necessary.

How do you negotiate a price without being rude? ›

Frame the negotiations as a problem-solving challenge. Take the time to make small talk. It'll build connections you can leverage later on.
  1. Reflexively cave on issues because you think it'll win you favor. ...
  2. Simply ask what the other side wants. ...
  3. Mistake impact for intent.
9 Apr 2015

Is Lowes or Home Depot cheaper? ›

When all costs are averaged out, the price of shopping at Lowe's vs. Home Depot is essentially the same. Lowe's and Home Depot stores engage in competitive pricing, so it is common to find similar popular items priced within pennies of each other.

What does a yellow tag at Home Depot mean? ›

Slide 1: Home Depot Price Tag

According to MyDomaine, if the price tag is yellow that means an item is on clearance. A price ending in . 06 indicates that the price will drop three more cents within six weeks. When the price ends in . 03, the item must be sold within three weeks—otherwise, it's off the shelf for good.

What is Home Depot catch phrase? ›

Home Depot Slogan | A Sign of the Times.


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