2022 Lowe's Reviews: Appliance Repair (2023)

FAQs

Will Lowes discount a damaged appliance? ›

Negotiate for a better price on damaged Lowe's appliances and save 10 – 20%. If you're walking by a display model that's got a few scratches or dents, track down a store manager and see if they'd be willing to accept a lower price.

Overview. Lowe's has a consumer rating of 2.85 stars from 1,356 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Lowe's most frequently mention customer service, home depot and next day problems. Lowe's ranks 33rd among Do It Yourself sites.

Defective Items. Please call Lowe's Service Advantage hotline toll-free at 1-888-77-LOWES (56937) to set up a factory-certified service appointment in your home or for general assistance. If the repair is covered by the manufacturer's warranty, it will be repaired at no cost to you.

Protection Plan Coverage Period

Your Lowe's Protection Plan coverage starts the day you receive your product and lasts up to five years.

Reject delivery of an appliance that arrives with scratches, dents, and other damage. If the problem is limited to cosmetic damage, and you need a working appliance while you await a defect-free replacement, call the store manager and ask if you can keep the damaged unit while you wait.

Although they usually don't state it on their websites, many big-box stores like Lowe's, Home Depot and Best Buy prohibit employees from accepting tips, even if they are delivering a 50-inch television, so best not to offer.

Home Depot and Lowe's averaged about the same with reviewers in terms of store atmosphere, with Home Depot reviews tending to be slightly better. However, Lowe's does have the competitive advantage of larger stores (but the garden centers for plants at Lowe's vs. Home Depot are generally equal).

For example, over the past 12 months, Home Depot's gross margin (33.7% versus 33.1%) and profit margin (10.8% versus 8.6%) were both higher than Lowe's.

Yeti says it is looking to focus on other ways to sell its products. According to the CEO, Yeti's direct channel sales have expanded to 60 percent of its sales from just 50 percent when it first partnered with Lowe's, largely as a result of its own retail store expansion and accelerated e-commerce growth.

The warranty period has expired. The defect or part is not covered. The product failure is due to misuse or lack of proper maintenance. You have made significant alterations to the product, affecting its performance.

Can I return something to Lowes after 2 years? ›

Items purchased online at Lowes.com are subject to the same 90-day return policy. Therefore, you'll be required to mail unwanted or defective items back to Lowe's within 90 days from the purchase date. To make online returns easier, Lowe's includes a prepaid return shipping label with the original packaging.

Environmental damage: If your vehicle was damaged in a fire, flood, hailstorm, earthquake or any other environmental disaster, the automaker will not honor your warranty. Altered odometer: If your car's odometer has been disconnected, tampered with or replaced, the dealership cannot determine the exact mileage.

What types of coverage are excluded from a Lowe's Protection Plan? Lowe's Protection Plans don't cover accidental damage, abuse, routine maintenance, consumables or cosmetic damage unless otherwise specified.

Q: What are the four major kitchen appliances? A: The most important appliances you're likely to find in every kitchen include the refrigerator, range, dishwasher and microwave.

Lifetime – A lifetime warranty is a warranty against defects in materials and workmanship that has no time limit to make a claim. It is a hassle-free experience, free from any “fine print” that puts the onus on the buyer for something out of their control.

Price Negotiation

Mark-up on appliances is typically low; you can expect a price tag on damaged goods to be about 25 percent lower than retail. Point out any damage that will be visible after installation and you should be able to get them down to around 50 percent off retail.

1. : products that are broken, cracked, scratched, etc. 2. informal : a person who is considered to be no longer desirable or valuable because of something that has happened : a person whose reputation is damaged.

Consider tipping $10 - $20 for appliance deliveries. If the delivery driver is permitted to accept a tip and service was favorable or they had to go above and beyond (i.e. carry a washing machine down a flight of stairs), a tip is appreciated.

Almost any order you make through Lowe's home delivery will come with a $79 fee. However, this fee is waived on all appliances that cost more than $400.

Although they usually don't state it on their websites, many big-box stores like Lowe's, Home Depot and Best Buy prohibit employees from accepting tips, even if they are delivering a 50-inch television, so best not to offer.

How can I avoid Lowes delivery fee? ›

To qualify for free standard shipping, your order must total $45 or more before any taxes, fees or shipping charges are added. Free shipping won't apply if eligible items are canceled, resulting in an order total of less than $45.

As the world's first and second-largest home improvement retailers, Home Depot and Lowe's share many similarities. They compete for a shared customer base across the U.S. and Canada.

No, Home Depot and Lowe's aren't owned by one company. They are both publicly owned by different entities. Neither Lowe's nor Home Depot own each other. Their shares are publicly available on the stock market and anyone who wishes to buy stock in either can do it.

If you find a current lower price on an identical in-stock item from another local retailer, we'll match the price at time of purchase. Just bring the ad, printout or photo and show an associate so we can validate the price on the competitor's website or ad to complete the price match.

Lowe's Home Improvement is most highly rated for Compensation and benefits and The Home Depot is most highly rated for Culture. Learn more, read reviews and see open jobs.

Ellison. Marvin Ellison is chairman, president and chief executive officer of Lowe's Companies Inc., a FORTUNE® 50 home improvement company with more than 2,200 stores and approximately 300,000 associates in the United States and Canada.

Lowe's Cos. will pay $7.45 million to settle claims by nearly 2,400 hourly managers allegedly denied pay for certain off-the-clock work, North Carolina federal court records show.

Walmart doesn't have any affiliations with Lowe's. The two companies are entirely separate, and they don't have any ownership stake in each other. However, both companies are large retailers.

Lowe's is a financially sound firm that has maintained a consistent profit over the years. They fall back when it comes to international market reach and their rather weak customer service. While working on improving these major factors, they should also make effective financial decisions to avoid falling into losses.

What types of service repairs would void the warranty? ›

Extended warranties offer peace of mind, customizable coverage, and professional repair. However, some warranties don't cover accidential damage and, therefore, aren't worth the price. Always read the fine print to determine exact coverage, cost, and term length.

In most cases, a home warranty will cover the electrical components in your home's electrical system, major appliances, and other major or built-in systems.

Refrigerators, washers, dryers, ranges, hoods, dishwashers, some microwaves, etc. must be returned within 30 days of receiving the product. Special Order-configured products may be subject to a 20% restocking fee if returned.

Lowe's packs these up, and sends them over to Direct Liquidation, where we then list Lowe's home improvement returns, from the pallet to the truckload for anyone to purchase. You'll find everything from fixtures and fittings to power and hand tools to home appliances, returned for a variety of reasons.

If you have a Lowe's Advantage Credit Card, you have 365 days to return most Lowe's items. However, the same exceptions that apply under Lowe's normal return policy also apply to Lowe's credit cardholders (think: appliances, paint, and outdoor tools, which get only 30 days for returns).

Sue in Court

A warranty is a contract. When your warranty company refuses to honor the terms of a warranty, you may have a claim for breach of contract. The amount allowed in small claims varies from state to state, but for most products, you can sue in small claims court.

No, doing your own maintenance on your vehicle will not void your warranty. However, if the maintenance causes damage to a vehicle component that requires repairs, your warranty is not likely to cover it.

There are some parts in the car which are not covered under the warranty scheme, for the fact that they deteriorate over a period of time due to constant wear and tear. The components such as tyres, suspension parts, etc.

What is not covered by this warranty? ›

Home warranties also typically do not cover things such as: Cosmetic defects, such as scratches or dents to kitchen appliances. Damage from pests. Improper installation, misuse, or neglect.

2. Don't be afraid to do some haggling. If you notice an item with a damaged box or spot a floor-model version of a product you need, see if a Lowe's employee will work with you on the price. Each associate can negotiate up to 10-20% off certain items if customers make the request, so don't be shy!

Buying a car that comes with a lifetime powertrain warranty can provide you with the peace of mind that comes with knowing that the most important parts of your car are covered for good. If you can find a car that comes with a lifetime powertrain warranty, that's definitely a plus for that car.

A lifetime warranty can mean the life of the product; once a manufacturer stops making replacement parts, the warranty ends. It can also mean as long as a company is in business, or as long as you are the first owner.

A 10-year builders warranty covers structural defects to a home's designated load-bearing elements. Builders always stand by the quality of the homes they build. But 80% of structural defects occur because of things outside of the builder's control, such as soil movement.

Typically, a scratch and dent discount falls around 15% off of its regular sale price. Again, make sure to do your research on the regular retail price of the refrigerator you're considering to make sure the discount is worth it.

Good to know: If you're trying for a discount on a damaged item, stay positive: "I like this top, but it looks stretched out. I shop here all the time. Is it possible to get a discount?"

As long as the product inside is still in good condition, Home Depot will often sell a product with a damaged box at a 10% discount. Next, they reveal that if you're having trouble with customer service, cashiers are authorized to discount your sale by up to $50.

No. Lowe's does not have a trade-in program for appliances or any other items.

Is scratch and dent appliances worth it? ›

Ideally, these appliances are perfectly fine. They're fresh off the assembly line, unused, and function as they were designed. The only difference is that their external packaging was damaged at some point. In theory, the only issue with these appliances is slight and merely cosmetic.

September and October: The best time to buy most major appliances is during the months of September and October. During these two months, manufacturers unveil their latest models. This means that the previous year's models must be discounted in order to make room for the new models that will hit stores in the winter.

Heat and Cold

First, try heating the dented area with a heat gun or hair dryer for several minutes. Keep the heat source moving so the surface heats even-ly. Frequently, this alone is enough to remove the dent. If it isn't, immediately apply something very cold to the dent while it's still hot.

Be Reasonable When Negotiating

An ask that low will likely offend them. A good rule of thumb I found somewhere is to start at 50% off for in-person shopping like at a yard sale. But when shopping online via FB marketplace, OfferUp, etc, starting with 65% or higher is a good rule of thumb.

Initiate bargaining by asking something like, "Is that your best price?" Take a polite, positive approach. Body language and facial expressions play a big part. Look interested, but not so eager they'll feel confident you'll buy regardless. Smile and be friendly, but be prepared to walk away if necessary.

When all costs are averaged out, the price of shopping at Lowe's vs. Home Depot is essentially the same. Lowe's and Home Depot stores engage in competitive pricing, so it is common to find similar popular items priced within pennies of each other.

Slide 1: Home Depot Price Tag

According to MyDomaine, if the price tag is yellow that means an item is on clearance. A price ending in . 06 indicates that the price will drop three more cents within six weeks. When the price ends in . 03, the item must be sold within three weeks—otherwise, it's off the shelf for good.

Home Depot Slogan | A Sign of the Times.